Technology Leadership
Published article title
Publication name • 2026
A short summary of the article and the question or issue it explores.
Articles & Essays
Writing grounded in practice, research and experience.
Selected published work and original essays on technology leadership, artificial intelligence, IT service management, customer experience and organizational change.
Published Work
Writing published beyond this site.
Articles and essays published by external organizations, professional outlets and other editorial platforms.
Customer Experience
Published article title
Publication name • 2026
A short summary of the article and the perspective developed through the piece.
ITSM
Published article title
Publication name • 2026
Practitioner-focused writing on service management, value and operational decision-making.
Selected Essays
Original writing hosted on markpatnaude.com.
Essays that can be read directly here, independent of social platforms or external publications.
Leadership
Technology Isn’t the Hard Part
A practical perspective on why organizational capability, decision-making and people frequently matter more than the technology itself.
Artificial Intelligence
AI, Discovery and Better Decisions
Why AI may be most valuable before creation begins: understanding markets, evidence and context before deciding what to build or how to act.
Service Management
Service Management Beyond the Framework
A practitioner view of service value, resilience and operational reality without reducing the work to a certification framework.
Topics
Areas I write about.
Technology Leadership
Strategy, governance, operations, transformation and executive decision-making.
Artificial Intelligence
AI as a tool for discovery, research, analysis and organizational change.
ITSM & Customer Experience
Service management, resilience, value, customer experience and practical operational improvement.
Writing & Publishing
Interested in my work?
For editorial, publishing, speaking or professional collaboration inquiries.